Introduction

Here at Cannabliss© Dispensary UK, we strongly believe in the rights of personal privacy. All our processes are focused on securing your information where possible and being transparent about everything we do when we collect your personal information. Our Privacy Policy Statement is written to comply with the General Data Protection Regulations (GDPR) and current data protection regulations.  The information in this statement is true to the best of our knowledge and is under constant review.

GDPR is a new set of rules that govern how website owners collect and store information about their users. GDPR offers a new level of protection to the individual and grants certain rights in relation to your information. For more information about GDPR and  your rights as a citizen, please click here.

We collect a range of information from users who visit our website. What information we collect and how we use it is described in detail below. In accordance with GDPR, we have an appointed a Data Controller who is responsible for your Data and our GDPR compliance.

If you would like any further information about this Policy Statement or if you have any questions about Cannabliss© Dispensary UK and how we use your data, please contact our Data Controller at data_controller@cannabliss.co.uk.

Who we are and what this Policy is for

We are Cannabliss Ltd; a limited company registered in England and Wales in 2018. The company registered officer address is:

15 Cannon Street
Preston
Lancashire
PR1 3NR

Company Number: 10231749

VAT Number: 360 1916 17

We are a privately owned, independant Medical Cannabis company offering an online dispensary service. Our Services are offered and provided for through our website www.cannabliss.co.uk.

This Privacy Policy statement applies to the information we collect from both users and members of our website.

Throughout this Privacy Policy we’ll refer to our website(s), and other products and services collectively as “Services”. Please note that this Privacy Policy does not apply to any of our products or services that have a separate privacy policy.

Below we explain how we collect, use, and share information about you, along with the choices that you have with respect to that information.

Information we collect

We only collect information about you if we have a reason to do so–for example, to provide our Services, to communicate with you, or to make our Services better.

We collect information in three ways: if and when you provide information to us, automatically through operating our Services, and from outside sources. Let’s go over the information that we collect.

Information you provide to us

It’s probably no surprise that we collect information that you provide to us. The amount and type of information depends on the context and how we use the information. Here are some examples:

• • Basic Account Information: We ask for basic information from you in order to set up your account. For example, we require individuals who sign up for a user account to provide an email address along with a username or name, depending on the service – and that’s it.
  • Public Profile Information: If you have an account with us, we collect the information that you provide for your public profile. For example, if you have a WordPress.com account, your username is part of that public profile, along with any other information you put into your public profile, such as a photo or an “About Me” description. Your public profile information is just that — public — so please keep that in mind when deciding what information, you would like to include.
  • Transaction and Billing Information: user who use our online store will need to provide additional personal and payment information that is required to process the transaction and your payment, such as your name, credit card information, and contact and delivery address information. 
  • Communications with Us (Hi There!): You may also provide us information when you respond to surveys, communicate with our Happiness Engineers about a support question, post a question about your site in our public forums, or sign up for a newsletter like the one we send through Longreads. When you communicate with us via form, email, phone, WordPress.com comment, or otherwise, we store a copy of our communications (including any call recordings as permitted by applicable law).
  • Comments: When visitors leave comments on this website, we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. We may also collect geo-location information which maybe be may also be used to help protect our website from spam attacks or to help us further enhance the experience of our website for its users. An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy. After approval of your comment, your profile picture is visible to the public in the context of your comment.
  • Media: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
  • Contact forms: When visitors use the contact form on this website, we may collect date such as IP address, geo-location.
  • Shop Membership: users who register for a Shoppers Membership account will have to provide their email, billing address, shipping address and other basic personal information.
  • Dispensary Membership: users who register for a Dispensary Membership Accountwill have to provide additional information to Shop Membership such as proof of ID and address

Information we collect automatically

We also collect some information automatically:

• • Log Information: Like most online service providers, we collect information that web browsers, mobile devices, and servers typically make available, such as the browser type, IP address, unique device identifiers, language preference, referring site, the date and time of access, operating system, and mobile network information. We collect log information when you use our Services–for example, when you create or make changes to your Membership Account or log in to the forum.
  • Usage Information: We collect information about your usage of our Services. For example, when visiting our website we collect information about what products you have viewed on or shop along with information about your device (e.g., screen size, name of cellular network, and mobile device manufacturer). We use this information to, for example, provide our Services to you, as well as get insights on how people use our Services, so we can make our Services better.
  • Location Information: We may determine the approximate location of your device from your IP address. We collect and use this information to, for example, calculate how many people visit our Services from certain geographic regions.
  • Information from Cookies & Other Technologies: A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. Pixel tags (also called web beacons) are small blocks of code placed on websites and emails. We use cookies and other technologies like pixel tags to help us identify and track visitors, usage, and access preferences for our Services, as well as track and understand email campaign effectiveness and to deliver targeted ads. For more information about our use of cookies and other technologies for tracking, including how you can control the use of cookies, please see our Cookie Policy.

Information we collect from other sources

We may also get information about you from other sources. For example, if you create or log into your Membership Account through another service (like Google) or if you connect your website or account to a social media service (like Facebook or Twitter) through our Publicize feature, we will receive information from that service (such as your username, basic profile information, and friends list) via the authorization procedures used by that service. The information we receive depends on which services you authorize and any options that are available.

We may also get information, such as a mailing address, from third party services about individuals who are not yet our users (…but we hope will be!), which we may use, for example, for marketing and advertising purposes like postcards and other mailers advertising our services

Purposes of collecting your information

We use information about you as mentioned above and for the purposes listed below:

• To provide our Services–for example, to set up and maintain your account, offer products and services though our on line store;
• To further develop and improve our Services–for example, by adding new features that we think our users will enjoy or will help them to create and manage their websites more efficiently;
• To monitor and analyze trends and better understand how users interact with our Services, which helps us improve our Services and make them easier to use;
• To measure, gauge, and improve the effectiveness of our advertising, and better understand user retention and attrition — for example, we may analyze how many individuals purchased a paid plan after receiving a marketing message or the features used by those who continue to use our Services after a certain length of time;
• To monitor and prevent any problems with our Services, protect the security of our Services, detect and prevent fraudulent transactions and other illegal activities, fight spam, and protect the rights and property of LCC and others, which may result in us declining a transaction or the use of our Services;
• To communicate with you, for example through an email, about offers and promotions offered by LCC and others we think will be of interest to you, solicit your feedback, or keep you up to date on our products and services(which you can unsubscribe from at any time); and
• To personalize your experience using our Services, provide content recommendations (for example, through our Reader Post Suggestions), target our marketing messages to groups of our users (for example, those who have a particular plan with us or have been our user for a certain length of time), and serve relevant advertisements.

Legal grounds for collecting and holding

A note here for those in the European Union about our legal grounds for processing information about you under EU data protection laws, which is that our use of your information is based on the grounds that:

(1) The use is necessary in order to fulfill our commitments to you under the applicable terms of service or other agreements with you or is necessary to administer your account and or membership — for example, in order to enable access to our website on your device or charge you for a paid plan; or

(2) The use is necessary for compliance with a legal obligation; or

(3) The use is necessary in order to protect your vital interests or those of another person; or

(4) We have a legitimate interest in using your information — for example, to provide and update our Services; to improve our Services so that we can offer you an even better user experience; to safeguard our Services; to communicate with you; to measure, gauge, and improve the effectiveness of our advertising; and to understand our user retention and attrition; to monitor and prevent any problems with our Services; and to personalize your experience; or

(5) You have given us your consent — for example before we place certain cookies on your device and access and analyze them later on, as described in our Cookie Policy.

Sharing your information

We do not share any of our customer information with any commercial their parties other than for the purpose set out I this policy.

How We Share Information

We share information about you in the limited circumstances spelled out below and with appropriate safeguards on your privacy:

• • Subsidiaries, Employees, and Independent Contractors: We may disclose information about you to our subsidiaries, parent companies, group partners our employees and/or individuals who are our independent contractors that need to know the information in order to help us provide our Services or to process the information on our behalf. We require our subsidiaries, employees, and independent contractors to follow this Privacy Policy for personal information that we share with them.
  • Third Parties & Card Payment Providers: We may share information about you with third party vendors who need to know information about you in order to provide their services to us, or to provide their services to you. This group includes vendors that help us provide our Services to you (like payment providers that process your credit and debit card information, payment providers you use for your ecommerce operations, fraud prevention services that allow us to analyze fraudulent payment transactions, postal and email delivery services that help us stay in touch with you, customer chat and email support services that help us communicate with you, registrars, registries), those that assist us with our marketing efforts (e.g. by providing tools for identifying a specific marketing target group or improving our marketing campaigns), those that help us understand and enhance our Services (like analytics providers). Third Parties are listed in our Cookie Policy.
  • Legal and Regulatory Requirements: We may disclose information about you in response to a summons, court order, or other governmental request. For more information on how we respond to requests for information about Cannabliss© Dispensary UK users, please see our Legal Guidelines.
  • To Protect Rights, Property, and Others: We may disclose information about you when we believe in good faith that disclosure is reasonably necessary to protect the property or rights of Cannabliss© Dispensary UK and its members, third parties, or the public at large. For example, if we have a good faith belief that there is an imminent danger of death or serious physical injury, we may disclose information related to the emergency without delay.
  • Business Transfers: In connection with any merger, sale of company assets, or acquisition of all or a portion of our business by another company, or in the unlikely event that Cannabliss© Dispensary UK goes out of business or enters bankruptcy, user information would likely be one of the assets that is transferred or acquired by a third party. If any of these events were to happen, this Privacy Policy would continue to apply to your information and the party receiving your information may continue to use your information, but only consistent with this Privacy Policy.
  • With Your Consent: We may share and disclose information with your consent or at your direction. For example, we may share your information with third parties with which you authorize us to do so, such as the social media services that you connect to your site through our Publicize feature.
  • Aggregated or De-Identified Information: We may share information that has been aggregated or reasonably de-identified, so that the information could not reasonably be used to identify you. For instance, we may publish aggregate statistics about the use of our Services and we may share a hashed version of your email address to facilitate customized ad campaigns on other platforms.

Information Shared Publicly

Information that you choose to make public is–you guessed it–disclosed publicly.

That means, of course, that information like your public profile, posts, other content that you make public on your website, and your “Likes” and comments on other websites, are all available to others–and we hope you get a lot of views!

For example, the photo that you upload to your public profile, or a default image if you haven’t uploaded one, is your Globally Recognized Avatar, or Gravatar — get it? :). Your Gravatar, along with other public profile information, will display with the comments and “Likes” that you make on other users’ websites while logged in to your WordPress.com account. Your Gravatar + public profile information may also display with your comments, “Likes,” and other interactions on websites that use our Gravatar service, if the email address associated with your account with us is the same as the email address that you use on the other website.

Public information may also be indexed by search engines or used by third parties.

Please keep all of this in mind when deciding what you would like to share.

How long we retain your information

We generally discard information about you when we no longer need the information for the purposes for which we collect and use it — which are described in the section above on How and Why We Use Information — and we are not legally required to continue to keep it.

For example, we keep the web server logs that record information about a visitor to our website, such as the visitor’s IP address, browser type, and operating system, for approximately 90 days. We retain the logs for this period of time in order to, among other things, analyse traffic to our website and investigate issues if something goes wrong.

Security of your data

While no online service is 100% secure, we work very hard to protect your personal information about you against unauthorized access, use, alteration, or destruction, and take reasonable measures to do so, such as monitoring our Services for potential vulnerabilities and attacks.

We use a number of different processes and procedures to help protect the information we store but there is only so much we can do. To enhance the security of your account, where available we encourage you to enable our advanced security settings, like Two Step Authentication.

SSL Certificates

Our website uses the latest internet protocol known as HTTPS. What this means its that any information you upload through our website, such as personal information or credit card details, is encrpyted so no one can access it. We use a very high level of encryption to ensure the best possible security for your data.

Website Servers

For hosting our websites, we use a company based in Switzerland called Hostpoint. Switzerland is renowned for its security and privacy laws under which Hospotin is Governed. The data centres where our servers are located are ISO 20176 accredited and have been approved for Swiss Banking use. With 24 hour security and a number of fire a power protection systems, you can rest assured your data is safe.

Website Security

Most people have heard of hacking but what actually does it mean? Well, a website can be  hacked in a number of ways but they are all none-physical ie; someone accesses the restricted data found on our server by ‘hacking’ through our password protection system or locating flaws in our security process. This can be down to errors in coding or other software related problems. The long and short of it is simple; all websites are capable of being hacked if left unchecked. Even large Government websites and Military installations have been the victims of hacking.

So,how do we prevent or mitigate the risks of hacking? Well, its all down to processes. By having a very robust set of policies and procedures in place we can mitigate the risk of hacking by making it extremely difficult and time consuming for hackers to do which means they are less likely to target us. In addition to us using our own processes and security software, our hosting provider themselves have a team of security experts that constantly monitor their Data centres for suspicious activity. They are able to spot and put down any attacks quickly and effectively and this is why they are trusted by some of Switzerlands largest companies. It is for this reason we chose to pay a bit more for our hosting!

Back ups

In order to prevent loss of your date through hacking or loss of services, we regularly make a number of our own encrypted backups of our websites data. These backups are stored in different, undisclosed locations. These servers where we store our backups are not publicly accessible and the companies providing these services are insured to protect against lost of data

Virtual Private Networks (VPN)

At Cannabliss Dispensary we also make regular use of Virtual Private Networks (VPN). All of our staff and all our our own computer networks ONLY access the internet through a VPN service based in Switzerland. This service provides the highest level of security for information transmitted over the internet by encrypting all data BEFORE it has even left the device.

Your Choices

You have several choices available when it comes to your personal information. You can:

• Limit the Information that You Provide: If you have an account with us, you can choose not to provide the optional account information, profile information, and transaction and billing information. Please keep in mind that if you do not provide this information, certain features of our Services — for example, paid, premium themes–may not be accessible.
• Limit Access to Information on Your Mobile Device: Your mobile device operating system should provide you with the ability to discontinue our ability to collect stored information or location information via our mobile apps. If you do so, you may not be able to use certain features (like adding a location to a photograph, for example).
• Opt-Out of Marketing Communications: You may opt out of receiving promotional communications from us. Just follow the instructions in those communications or let us know. If you opt out of promotional communications, we may still send you other communications, like those about your account and legal notices.
• Set Your Browser to Reject Cookies: You can manage what cookies are stored on your device. The down side of this is that our website may not work as well. For more information about Cookies and how to disable them in your browser see our Cookie Policy
• Close Your Account: While we’d be very sad to see you go, if you no longer want to use our Services 🙁 🙁 🙁 :(, you can close your account. Please keep in mind that we may continue to retain your information after closing your account, as described in How Long We Keep Information above — for example, when that information is reasonably needed to comply with (or demonstrate our compliance with) legal obligations such as law enforcement requests, or reasonably needed for our legitimate business interests.

Your Rights

As we are Governed by the General Data Protection Regulation (AKA the “GDPR”), data protection laws give you rights with respect to your personal data, subject to any exemptions provided by the law, including the rights to:

• Request access to your personal data;
• Request correction or deletion of your personal data;
• Object to our use and processing of your personal data;
• Request that we limit our use and processing of your personal data; and
• Request portability of your personal data.

You can usually access, correct, or delete your personal data using your account settings and tools that we offer, but if you aren’t able to do that, or you would like to contact us about one of the other rights, scroll down to How to Reach Us to, well, find out how to reach us.

In the UK, citizens have the right to complain to the Information Commissioners Office (IMO) if they feel their rights have been breached. The IPO can be contacted at

ICO
casework@ico.org.uk
Telephone: 0303 123 1113
Textphone: 01625 545860
Monday to Friday, 9am to 4:30pm
Find out about call charges

Information Commissioner’s Office
Wycliffe House Water Lane
Wilmslow
Cheshire
SK9 5AF

Other Info

Google Analytics

Other parties may also provide analytics services via our Services. These analytics providers may set tracking technologies (like cookies) to collect information about your use of our Services and across other websites and online services. These technologies allow these third parties to recognize your device to compile information about you or others who use your device. This information allows us and other companies to, among other things, analyze and track usage, determine the popularity of certain content, and deliver advertisements that may be more targeted to your interests. Please note this Privacy Policy only covers the collection of information by Automattic and does not cover the collection of information by any third party advertisers or analytics providers.

What automated decision making and/or profiling we do with user data?

All the automated decision making relating to the processing and or profiling of user data is used to safeguard the website from malicious attack. No such information is gathered for any other purpose at this time

Privacy Policy Changes

Although most changes are likely to be minor, Cannabliss Dispensary may change its Privacy Policy from time to time. Cannabliss Dispensary encourages visitors to frequently check this page for any changes to this Privacy Policy. If we make changes, we will notify you by revising the change log below, and, in some cases, we may provide additional notice (such as adding a statement to our homepage or sending you a notification through email or your dashboard). Your further use of the Services after a change to our Privacy Policy will be subject to the updated policy.

That’s it! Thanks for reading.